IT SUPPORT SPECIALIST 

Town of Evansville, WY 

Fulltime – $20 - $22 an hour 

The Town of Evansville is seeking applications for a full time IT Support Specialist 

CLASS SUMMARY: Incumbents are responsible for providing advanced technical support to 

maintain, install, troubleshoot and upgrade desktop workstations, software applications, 

networks, and related peripherals. 

REPORTING STRUCTURE: Receives general supervision from the Mayor and Town Clerk 

EDUCATION and EXPERIENCE (positions in this class typically require): 

• High school diploma or equivalent (G.E.D.) required. 

• Minimum two years of experience providing information technology support. 

5. Prepares and configures workstations for use, which includes transferring files, installing 

software, and testing compatibility. 

6. Coordinates technical support with vendors for installations, repairs, and/or maintenance issues. 

7. Coordinates administration of special application software with the Information Technology 

Division and other departments. 

8. Conducts research on specialized software applications and develops recommendations as 

assigned. 

9. Prepares specifications for new hardware and software purchases as assigned. 

10. Represents the Town of Evansville by responding to the public, citizens, its employees, and 

others in a prompt, professional, and courteous manner, while continuously maintaining a positive customer service demeanor. 

11. Performs other duties of a similar nature or level. 

12. Designs, installs, monitors, and maintains wireless and network infrastructure and security as assigned.  

13. Monitors and maintains network backup functions, which include developing, testing, and implementing disaster recovery procedures. 

14. Identifies, diagnoses, isolates, and resolves network connectivity issues.  

15. Researches, tests, and recommends new technology.  

16. Assists in the development, maintenance and implementation of incident response and business continuity plans.  

17. Oversees end user education on appropriate cyber hygiene through organization wide security awareness training, assessments, and other security education campaigns.  

18.  Acts as a cybersecurity and data confidentiality resource for all city staff.  

19.  Assists in the gathering of evidence and reporting for cyber security related incidents.  

Knowledge (position requirements at entry): 

Knowledge of: 

• Applicable hardware, software, and peripheral equipment. 

• Customer service principles. 

• Applicable hand tools and diagnostic equipment. 

• Computer back-up, file transfer, and restoration principles. 

• Essential system administration functions for application software. 

Abilities (position requirements at entry): 

Ability to: 

• Provide technical support at Town Council meetings after normal business hours. 

• Read, analyze and interpret general business manuals or procedures. 

• Routinely demonstrate the Town of Evansville’s core values. 

• Follow all Town safety rules and procedures and immediately report all accidents/incidents or 

unsafe conditions to a supervisor. 

• Effectively present information and respond to questions about computers and software. 

• Follow written and verbal instructions. 

• Establish and maintain effective working relationships with those contacted in the course of 

work. 

Skills (position requirements at entry): 

Skill in: 

• Troubleshooting and repairing hardware, software, and peripheral problems. 

• Installing hardware and software. 

• Providing end-user support. 

• Communicating technical information to a non-technical audience. 

• Attention to detail. 

• Operating in a courteous, knowledgeable and tactful manner with customers, staff and the 

general public. 

• Operating modern office equipment, software and operating systems/applications. 

• Oral and written communication sufficient to exchange or convey information and to receive 

work direction. 

Physical and Environmental Conditions: 

Evansville employees that perform safety sensitive tasks are subject to pre-employment and/or 

random drug testing. These tasks include, but may not be limited to: 

• Emergency response/rescue 

• Handling or working with hazardous materials, including chemicals as well as solid and liquid 

waste. 

• Operating or maintaining water and wastewater systems. 

• Maintaining Evansville computers and data systems including networks, servers, communication systems, etc. 

• Driving for the Town of Evansville, whether essential or non-essential. 

• Operating power-driven machinery or equipment. 

• Handling confidential information, including personnel, health, financial, or attorney client 

information. 

• Working with or around children. 

Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions. 

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force 

frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or 

leg controls require exertion of forces greater than that for Sedentary Work and the worker sits 

most of the time, the job is rated for Light Work. 

Incumbents typically work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.